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Projects and Volunteer Management Manager


What You Will Do

You are responsible primarily for the successful on-time completion of various non-IT projects in HCA, including some IT ones. The essential functions include co-ordination, project management, budget control and administrative support for each project. The scope of work includes overseeing project management and acting as a liaison to affiliated agencies, vendors and suppliers for these projects.


You are also responsible for a team of volunteer management executives/team leads who manage HCA’s volunteers in the following function; ongoing recruitment, selection, training and retention of volunteers for HCA programmes. These programmes include regular programme in Day Care Centres, Satellite Centres, Home Care, Caregivers programme, events and ad hoc projects.


You will also oversee Enterprise Risk Management in a secondary role.  As part of this role, you will liaise with and consolidate inputs from Heads of Departments for periodic reporting for Management / Board. The scope of work includes monitoring, reporting and overseeing the implementation status of action plans for the organisation.


The scope of work will generally encompass the following duties:


Project Management

  • Manage non-IT and some IT projects and coordinate with other departments to achieve successful implementation of projects. Each project must be completed “on-time” and “within budget”
  • Organise periodic project meetings to report and update the progress of each project to management, project committee and council
  • Highlight issues for resolution, while providing suggestions/ solutions
  • Update the project calendar or schedule after progress meetings
  • Maintain the monthly budget variance statement for each project
  • Coordinate with vendors of each project and highlight issues to management promptly for resolution
  • Prepare and update reports on each project for management, government agencies and funding bodies, where necessary

Volunteer Management

  • Oversee the recruitment, interview and selection of volunteers. Ensure that there is orientation and training for all new volunteers and coordinate continuing education and training of volunteers
  • Work with individual and group/corporate volunteers to coordinate and organise activities and events for our patients. Liaise with colleagues to define volunteer tasks, source for volunteers to fulfil job requests and allocate tasks to volunteers
  • Maintain regular communication with volunteers through birthday greeting, meetings and phone contacts. Engage volunteers continuously in different activities and volunteering opportunities to improve the retention rate
  • Evaluate volunteers’ performance and counsel them as required
  • Maintain records of volunteer biodata, individual volunteer performance and volunteer activities in the volunteer management system. Work with IT for improvements to system
  • Prepare reports on volunteer activities and other relevant statistics for bi-monthly HCA Council meetings
  • Prepare the annual budget for volunteer services and activities to ensure adequacy of resources to support the activities
  • Gather feedback and look into improvement of work processes to improve volunteer experience
  • Review and Administer the Volunteer Page in Facebook
  • Facilitate a smooth working relationship between HCA staff, patients and volunteers

Enterprise Risk Management

  • Maintain the ERM policy framework in line with industry best practices and the organisation’s operating environment
  • Ensure the ERM Policies and Manual, etc, are up to date and changes communicated to risk owners
  • Implement the necessary tools and templates to embed ERM across the organisation
  • Consolidate inputs from Risk Owners on the Risk Registers, monitor, report and oversee implementation status of action plans for Organisation’s Tier One risks
  • Prepare periodic and timely risk reporting for Management / Committee/ Council

Who You Are

  • ·Degree in any discipline with minimum 5 years’ working experience in project management and knowledge of Risk Management reporting
  • Knowledge of MS Office and MS Project (or similar application)
  • Good multitasking, time management and problem solving skills
  • Good interpersonal and communication skills, both verbal and written
  • Able to work independently and in a team
  • Organised and meticulous

Remuneration will be commensurate with the candidate’s qualifications and experience.


If you are ready to make a difference and be part of a greater purpose, please submit your application with the following details:

  • Detailed resume with a recent passport-size photograph
  • Current and expected salary
  • Two Referees, whom are your ex-supervisor and can comment on your suitability for the position

We regret that only shortlisted candidates will be notified.

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